Explore a problem
The same information gets entered again
Someone copies details from one tool to another, then checks whether both versions match.
Look at a recent example.
What information gets copied? How often does it change? What happens when the copies disagree?
What would be useful to understand?
Identify the authoritative source and necessary checks. Connecting tools is useful only when ownership and exceptions are clear.
Sometimes a clearer responsibility or simpler working agreement is enough. A new tool is only one possible response.
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