Explore a problem
Work gets stuck between people
A request moves between inboxes, spreadsheets and conversations. It becomes hard to tell who owns the next step.
Look at a recent example.
Think about the last delayed handoff. Where did the work wait? What did someone need before moving it forward?
What would be useful to understand?
Map the request, each owner and the handoff conditions before deciding whether automation would help.
Sometimes a clearer responsibility or simpler working agreement is enough. A new tool is only one possible response.
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